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Frequently asked questions

Care Instruction 101
Upon arrival, open and inspect your order. If you have a few days before you are using them, put them back in the box / bag ( partially open ) and leave them in a VERY cool room or keep them refrigerated, out of direct sunlight.

 

Shipping Timeline & Pre-ordering

We encourage as many pre-orders as possible! You can do so at anytime, just be sure to include your event arrival date. The shipment will be delayed until 6-10 days prior to your event date.
If you do not wish to pre-order, please have your order placed 8-14 days prior to your event date, depending on your order size.

All non-custom orders will ship out the same day or next day & will take approx. 5-7 business days in transit via USPS service.

 

Bad Product / Damage Product

Here at Fresh Organic Leaves, we strive to always send the best product possible. We ship all items same day to minimize the time the product could be exposed to heat/freezing temperatures which can damage the product. In the case of brown/wilted/ruined/mold product we require photo proof WITHIN 24 hours of delivery. If we do not receive the proper notification you will NOT be eligible for a refund/replacement.

 

 

How to Wash, Dry Fresh Leaves

Always wash leaves with cool water and dry them properly to ensure there won't be excess moisture lingering that could lead to decay. You can simply rinse the bunch under the sink and lay it out in a single layer on paper towels to dry. All Leaves should be stored in the refrigerator covered loosely with a plastic bag, which helps the leaves retain moisture in the dry environment of the refrigerator and keep too much oxygen from browning the leaves.

 

Preparing for Tea with Fresh Leaves

Always use freshly drawn, cold water to prepare tea. It is preferable for the water to have some natural minerals content, as they may enhance the tea's flavor. One should never use pre-heated water-as from the faucet, for instance. This kind of water has mostly likely been overheated, thereby losing oxygen content while picking up possibly harmful substances from the water pipes. Boiling water eliminates many harmful germs and bacteria. Though water quality has improved vastly, boiling in the water in this fashion can help to bring out tea's flavor. The water should be heated until a steady stream of air bubbles gently rise to the surface. At this point, the water is sufficiently heated and also has a preferable oxygen content.